ARTIFICIAL INTELLIGENCE: 10,000 People at Citi Fertile for Machine Processing

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Nothing quite makes human people like us perk up more than being described as "most fertile for machine processing". And yet, that's exactly what Jamie Forese, the president of Citigroup told the FT about the investment bank's personnel. Out of 20,000 operating roles, he sees 10,000 potentially going away over the next five years. Now that 50% is a pretty big number, and not everyone agrees. HSBC, for example, see only 5-10% more automation potential over the same time period. So let's cut the pizza at 25%, and still gawk in disbelief.

Yet, this live data point is exactly in line with our analysis of what artificial intelligence will do across the financial services sector. In Augmented Finance, we identified $1 trillion of cost at play across banking, investment management and insurance. Behind that cost are those real human people -- 2.5 million of which are in the United States, and about 160,000 of which sit in the middle office of investment and banking organizations. Looking at the last 10 years only, the FT found 60,000 jobs cut from the top investment banks. The way things are headed, sounds like it's time to take programming courses at General Assembly.

None of us should be glib about the potential impact on the lives of employees of these companies. One of the ethical questions with which we struggle is -- whose responsibility is the welfare of these employees? Does Google and free machine learning software share a responsbility? Do CEOs of too-big-to-fail finance firms share a responsbility? Do investors looking for cost cutting share a responsibility? Does the consumer, wanting to pay nothing for banking, share a responsibility? And if yes to all, how do we come together to make a world where we celebrate not the cost cutting potential, but instead the potential human productivity growth? Is technology a shield or a sword?

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Source: Autonomous NEXT (Augmented Finance), FT (Citi), Look and Learn (Lamp Lighter),